1. General:

Acceptance of Terms: By accessing and using our website or placing an order, you agree to be bound by these Terms and Conditions.
Modifications: We reserve the right to modify these Terms and Conditions at any time.
Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of Pakistan.

2. Ordering and Delivery:

Product Availability: We strive to maintain accurate product availability information, but we cannot guarantee that all items will be in stock at the time of your order. In case of unavailable items, we will offer substitutions or issue a refund, at your discretion.
Minimum Order Value: We may have a minimum order value for deliveries. Any order below this amount will incur an additional fee.
Delivery Fees: Delivery fees will vary depending on your location and order size. These fees will be displayed at checkout before you finalize your order.
Delivery Times: We will provide estimated delivery times at checkout. However, please note that these are estimates and may be affected by factors beyond our control, such as weather conditions or traffic.
Delivery Instructions: Please provide clear and accurate delivery instructions, including any access codes or gate information. We are not responsible for missed deliveries due to incorrect or incomplete instructions.

3. Returns and Refunds:

Fresh Produce and Perishables: Due to the nature of fresh produce and perishable items, we cannot accept returns or issue refunds once an order has been processed and shipped. However, if you receive any damaged or spoiled items, please contact us within 24 hours for replacement or store credit.
Non-Perishable Items: You may return non-perishable items within 48 hours of receiving your order for a full refund. Items must be unopened and in their original packaging.
Return Process: To initiate a return, please contact our customer service team at returns@mangwalo.pk or on hour helpline. We will provide you with instructions and a return shipping label.

4. Payment and Security:

Payment Methods: We accept Jazz cash and COD. We may also offer additional payment methods, such as online wallets, at our discretion.
Security: We use industry-standard security measures to protect your payment information.

5. Disclaimer:

Product Information: We make every effort to ensure the accuracy of the product information on our website. However, we cannot guarantee that all information is free from errors or omissions.
Limitation of Liability: We will not be liable for any damages arising from your use of our website or our services.

6. Contact Us:

If you have any questions about these Terms and Conditions, please contact us at contactus@mangwlo.pk or on our helpline.

Additional Considerations:

Allergies and Dietary Restrictions: Clearly state that customers are responsible for checking ingredients and ensuring suitability for their dietary needs and allergies.
Substitution Policy: Outline your policy on substitutions for unavailable items, including whether you will substitute with similar items or consult the customer before making a decision.
Cancellation Policy: You can cancel order any time.

Term Conditions Page