Support Policy Page
We're here to help!
At Mangwalo.pk, we're
committed to providing you with a smooth and enjoyable online grocery shopping
experience. However, if you encounter any issues, our friendly customer support
team is here to assist you every step of the way.
What we can help you
with:
- Ordering assistance: Can't find what you're
looking for? Need help navigating the website? We're happy to
guide you through the ordering process.
- Delivery inquiries: Tracking your
order? Curious about estimated delivery times? We'll provide you
with all the information you need.
- Product substitutions: Did an item on your order
become unavailable? We'll work with you to find a suitable substitute
or issue a refund.
- Returns and refunds: Not happy with your
purchase? We'll explain our return and refund policy and guide you
through the process.
- Payment queries: Have questions about your payment method or
transaction? We'll ensure everything is resolved smoothly.
- Account management: Need to update your
delivery address or payment information? We'll help you manage your
account settings.
- Technical issues: Experiencing glitches on
the website or app? We'll troubleshoot the problem and get you back
on track.
- Any other concern: Have a general question or
feedback? We're always happy to listen and do our best to assist you.
How to reach us:
We offer multiple
channels for convenient and efficient support:
- Live chat: Get instant assistance directly on our website
during business hours.
- Phone: Call us at helpline to speak directly with a customer
service representative.
- Email: Send us your message at help@mangwalo.pk and we'll get
back to you within 24 hours.
Our promise:
- We strive to respond to all inquiries within 24 hours.
- We will handle your concerns with
courtesy, professionalism, and a dedicated effort to find a
solution.
- Your satisfaction is our top priority, and we're committed to
making your online grocery experience positive and hassle-free.
