Delivery Policy

At Mangwalo.pk, we aim to deliver your order safely, quickly, and with proper confirmation. Once your order is placed, our team may contact you by phone or WhatsApp to confirm the order details before dispatch.

Delivery Time

Orders are usually processed after confirmation. Delivery time may vary depending on your city, product availability, courier service, and delivery location.

Karachi / Local Delivery

For Karachi orders, delivery charges may apply according to the area and product size. In some cases, advance payment may be required for high-value orders or distant delivery locations.

Floor Delivery

For Karachi deliveries, heavy products such as air conditioners, refrigerators, deep freezers, and other large appliances may be delivered up to the 3rd floor only. This service may be provided without extra charges where the building access, stairs, lift, and floor space are suitable and safe for delivery.

If the location has narrow stairs, congested passages, limited access, or any handling difficulty, additional floor delivery or handling charges may apply based on the situation at the time of delivery.

Out of City Delivery

For orders outside Karachi, advance payment may be required before dispatch. Delivery charges depend on the city, courier service, product weight, and package size.

Cash on Delivery

Cash on Delivery may be available in selected cities and areas. For some high-value products, partial or full advance payment may be required before shipment.

Order Confirmation

Delivery will only be processed after the customer confirms the order details, contact number, and complete address.

Address Accuracy

Customers are requested to provide complete and correct delivery details. Mangwalo.pk will not be responsible for delays or failed delivery caused by incorrect address, wrong contact number, or unavailable receiver.

Product Checking at Delivery

Customers should check the product condition at the time of delivery. If there is any visible damage, missing item, or wrong product, please inform our support team immediately.

Unboxing Video Requirement

For all deliveries, customers must record a clear unboxing video immediately when receiving and opening the parcel. If the product is damaged, any item is missing, or the product is different from what was ordered, the complaint must be reported to Mangwalo.pk support within 4 to 6 hours of delivery with the unboxing video and order details.

Claims without an unboxing video or complaints reported after this time may not be accepted.

Delivery Delays

Mangwalo.pk tries its best to deliver orders on time. However, delays may happen due to weather conditions, courier delays, road blockage, strikes, stock availability, or other issues beyond our control.

Delivery Charges

Delivery charges may vary depending on location, product type, size, and courier or service requirements. Final delivery charges can be confirmed at checkout or by our support team.