Return & Refund Policy

Mangwalo.pk wants every customer to receive the correct and genuine product in good condition. Returns and exchanges are handled according to the product condition and claim reason.

Return Eligibility

A return or exchange may be accepted if:

• The customer received the wrong product.
• The product was damaged during delivery.
• The product has a manufacturing defect.
• The product is unused, unscratched, and in its original packaging.
• The original invoice or order proof is available.

Product Condition

Returned products must be in the same condition as received. Products that are used, damaged, scratched, broken, missing accessories, or without original packaging may not be accepted for return or exchange.

Check Product on Delivery

Customers are requested to check the product at the time of delivery. Any visible damage, missing accessory, or wrong item should be reported immediately to Mangwalo.pk support.

Wrong Product

If you receive a different product from what you ordered, please contact us with your order number, invoice, and product pictures. After verification, Mangwalo.pk will guide you for replacement or return.

Damaged or Defective Product

If the product is damaged or has a manufacturing defect, the customer must report the issue within the allowed return period. Our support team may ask for pictures, videos, invoice, and packaging proof for verification.

Non-Returnable Cases

Return or exchange may not be accepted if:

• The product has been used.
• The product is scratched, damaged, or broken after delivery.
• Original packaging or accessories are missing.
• The product was damaged due to misuse.
• The return request is made after the return period.
• The customer changed their mind after receiving the correct product.

Warranty Products

Products that come with official brand warranty will be handled according to the brand warranty process. Warranty claims may need to be processed through the brand’s authorized service center.

Refund Processing

Refunds are processed only after product verification and approval. If approved, refund processing may take 7 to 10 working days depending on payment method and bank/service processing time.

Important Note

Product images on the website are for reference. Actual product color, design, packaging, or minor appearance may vary due to lighting, screen display, or manufacturer updates.