Payment Policy

Payment Policy

At Mangwalo.pk, we provide safe and convenient payment options for our customers. Our payment process is designed to protect both the customer and Mangwalo.pk by confirming orders, verifying payments, and ensuring secure dispatch.

Cash on Delivery (COD)

Cash on Delivery may be available for selected products, cities, and delivery areas within Pakistan.

For COD orders, the customer must pay the payable amount in cash to the courier or delivery representative at the time of delivery. The amount will be confirmed before dispatch and may also be mentioned on the order confirmation, invoice, or delivery parcel details.

Mangwalo.pk may contact the customer by phone or WhatsApp before dispatch to confirm the order, address, contact number, and payment method.

For some products, locations, high-value orders, bulky items, or out-of-Karachi deliveries, Mangwalo.pk may require partial or full advance payment before dispatch. Delivery charges may also be required in advance where applicable.

Mangwalo.pk reserves the right to accept, hold, cancel, or request advance payment for any COD order depending on product value, stock status, delivery location, or order verification.

Advance Payment

Advance payment may be required in the following cases:

  • High-value products
  • Heavy or bulky items
  • Out-of-Karachi orders
  • Special order products
  • Limited stock items
  • Orders with higher delivery risk
  • Areas where COD is not available
  • Orders where customer confirmation is incomplete

Once advance payment is received and verified, the order will be processed for dispatch according to product availability and delivery schedule.

Online Bank Transfer / IBFT

Customers may pay through online bank transfer, mobile banking, or IBFT using Mangwalo.pk’s official bank account details.

After completing the transfer, customers must share the payment screenshot along with their order number, name, and contact number on Mangwalo.pk’s official WhatsApp or support channel.

Payment verification may take some time depending on the bank, transfer method, payment settlement, and working hours. Orders will be dispatched only after successful payment verification.

Debit Card / Credit Card / Online Payment Gateway

If online card payment or payment gateway is available on Mangwalo.pk, customers may pay using debit card, credit card, wallet, or other supported online payment methods.

All online payments are subject to verification and approval by the relevant payment gateway, bank, or financial service provider.

In some cases, card or gateway payments may take additional time for verification, especially if the transaction is delayed, under review, incomplete, or marked suspicious by the payment provider.

Mangwalo.pk may request additional order confirmation before dispatching paid orders for customer safety and fraud prevention.

Bank or Gateway Charges

Any bank charges, card processing fees, payment gateway fees, or transaction charges applied by the bank or payment provider may be borne by the customer where applicable.

If an order is cancelled due to change of mind after payment has been made through a card, bank, or online gateway, any non-refundable bank or gateway charges may be deducted from the refund amount.

Payment Verification

For advance payments, IBFT, bank transfer, wallet payments, or gateway payments, customers may be required to share proof of payment.

Payment proof may include:

  • Payment screenshot
  • Transaction ID
  • Order number
  • Sender account title
  • Payment date and time
  • Paid amount

Mangwalo.pk will verify the payment before confirming dispatch. If payment cannot be verified, the order may be placed on hold until confirmation is completed.

Order Processing After Payment

Order processing starts after:

  • Order details are confirmed
  • Payment is verified, if advance payment is required
  • Product availability is confirmed
  • Delivery address and contact number are verified

Delivery time may vary depending on city, courier service, product availability, payment verification, and delivery location.

Failed, Pending, or Duplicate Payments

If a payment is deducted but not confirmed, customers should contact their bank or payment provider and also inform Mangwalo.pk support with payment proof.

If a duplicate payment is received, Mangwalo.pk will verify the transaction and process the adjustment or refund according to the payment method and bank processing time.

Order Cancellation After Payment

If a customer requests cancellation after making payment, the request will be reviewed according to the order status.

If the order has not been dispatched, Mangwalo.pk may process cancellation and refund after verification.

If the order has already been dispatched, shipped, or handed over to the courier, cancellation may not be possible. In such cases, the return or exchange policy may apply.

Any delivery charges, bank charges, payment gateway charges, or service charges already incurred may be deducted where applicable.

Refunds

Approved refunds will be processed through the original payment method or another suitable method agreed by Mangwalo.pk.

Refund processing time may vary depending on the bank, payment gateway, wallet service, or internal verification process.

Refunds may take approximately 3 to 10 working days after approval. In some cases, bank or payment gateway processing may take longer.

Mangwalo.pk will not be responsible for delays caused by banks, payment gateways, wallet services, courier companies, or third-party payment providers.

Customer Responsibility

Customers are responsible for providing correct order details, payment proof, contact number, address, and payment information.

Customers should not share sensitive banking details such as PIN, OTP, card password, or online banking password with anyone. Mangwalo.pk will never ask for confidential banking passwords or OTPs.

Customers should always confirm that they are paying through Mangwalo.pk’s official payment channel.

Support

For payment confirmation, order verification, refund status, or payment-related help, customers can contact Mangwalo.pk support.

  • WhatsApp: 0346-4662961
  • Email: info@mangwalo.pk
  • Website: https://mangwalo.pk

Mangwalo.pk reserves the right to update this Payment Policy at any time to improve customer service, payment security, and order processing.

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